Get in touch
Questions about a product, your order or a delivery? We are happy to help.
If you have a question about the delivery of your order and have a tracking number, try the track your parcel page first. The shipping guide answers most questions about how and when an order ships.
For anything else, email us. A person answers seven days a week, usually within one business day. If you are chasing an order, include your order number and the email address you used at the checkout and we can find it straight away.
Company information
CO2 Company UK is a division of Caruso Consulting Co Ltd. Full business details, so you always know exactly who you are buying from.
- Trading nameCO2 Company UK
- Legal entityCaruso Consulting Co Ltd
- UK administration office13 Hawley Crescent, London, NW1 8NP, United Kingdom
- International coordination officeSuite 22, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Emailtheteam@customersupport.care
- International call centre+66 98 391 3877
- Payment methodsCard payment and PayPal
Orders of £50 or more ship free across the United Kingdom; below that the only option is Express Delivery at £22. See Shipping and Refunds and Returns for the full detail.
Packaging varies by product and supplier. Contact the team before ordering if you have a specific packaging or delivery requirement.
Questions about contacting us
How do I contact you about an order?
Email theteam@customersupport.care, quoting your order number and the email address used at the checkout.
How quickly do you reply?
We answer seven days a week and aim to reply within one business day.
Where do I find my tracking number?
In the dispatch email, 24 to 48 hours after ordering. You can then follow it on the track your parcel page.
Is there a phone number?
Yes, the international call centre is +66 98 391 3877. Orders are placed on the website rather than by phone.
Can I visit the London office?
No, it is an administration address rather than a shop.
What should I put in the email?
Your order number and the email address you used at the checkout. With those two we can find the order straight away.
Can I change or cancel an order after paying?
Contact us within 12 hours. Most orders ship within 24 hours, and once packing has started the order can no longer be changed. A cancellation after payment carries a 12.5% service fee.
My order arrived damaged. What now?
Email the team with your order number and a photograph. We cover it: we pay the return shipping and the refund is processed within 24 to 48 hours of the item arriving back.